Effective Date: May 2025
Last Updated: May 2025
Impact Research Communications (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal and professional data of our clients, particularly scientific researchers using our website and services.
By using our services, you agree to the terms of this Privacy Policy.
1. Information we collect
a. Personal information
- Name, email address, phone number
- Billing information (e.g., credit card details, billing address)
- Institutional affiliation and role
b. Research-related information
- Manuscripts, presentations, figures, and other documents you submit for editing or consulting
- Workshop materials or registration details
- Notes or recordings from consulting sessions
c. Technical data
- Usage data, such as pages visited and time spent on the site
- IP address, browser type, device information
2. How we use your information
We use your information for the following purposes:
- To deliver and improve our services (courses, consulting, editing, workshops)
- To communicate with you about your account, bookings, or service updates
- To process payments and issue invoices
- To ensure the confidentiality and integrity of submitted research materials
- To comply with legal obligations
3. Confidentiality of research materials
We understand that you may share unpublished or sensitive research content. We treat all research documents as strictly confidential.
- We do not share, reproduce, or reuse your content without your explicit written permission.
- Staff and contractors handling your documents are bound by confidentiality agreements.
- If you request deletion of your files, we will securely erase them from our systems within 30 days.
4. Sharing of information
We do not sell or share your personal or research information with third parties, except in the following circumstances:
- With trusted service providers (e.g., payment processors) who help us operate our business, under strict confidentiality obligations
- If required by law or in response to legal process
- With your written consent
5. Data retention
We retain your personal and project-related data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law or contractual obligation.
- Editing files: Retained for 12 months unless you request earlier deletion
- Consulting notes: Retained for internal use only, for 6–12 months
6. Your rights
You have the right to:
- Access, correct, or delete your personal data
- Request data portability
- Withdraw your consent at any time (where applicable)
- File a complaint with a data protection authority if you believe your rights have been violated
To exercise any of these rights, contact us at contact@impactresearchcomms.com
7. Security measures
We take data security seriously and implement appropriate technical and organizational measures to protect your information, including:
- SSL encryption
- Password-protected access for all systems
- Secure storage of research documents
8. Cookies and analytics
We use cookies and similar technologies to enhance your experience, analyze traffic, and improve our services.
- What are cookies? Cookies are small text files stored on your device by your browser.
- Types of cookies we use:
- Essential cookies: Necessary for website functionality (e.g., login, language preferences).
- Analytics cookies: Help us understand how visitors use our site (e.g., via Google Analytics).
- Performance cookies: Improve speed and performance of the site.
You can manage or disable cookies in your browser settings. Note that disabling certain cookies may affect your ability to use some features of the site.
By continuing to use our website, you consent to our use of cookies as described in this policy.
9. International users
If you are accessing our services from outside the United Kingdom, please note that your data may be transferred to, stored, and processed in the United Kingdom, where our servers are located. By using our services, you consent to this transfer.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. We encourage you to review it regularly.
Contact
If you have questions or concerns about this policy or your data, contact us at: contact@impactresearchcomms.com